I’m writing this review because what happened with CorePower Yoga (Cedar Park) has been incredibly upsetting and feels completely unfair—especially as someone who pays for an All Access membership. I recently ended up in the ER, so I wasn’t able to manage my schedule, bookings, or cancellations the way I normally would. When you’re dealing with an emergency, the last thing on your mind is the CorePower app. As soon as I was recovered enough to check my account, I discovered I had been charged $45 for three classes. Again: I have an All Access membership. I’m paying precisely so classes are included, not so I can be hit with additional fees like a drop-in customer. This situation highlights what I’ve come to hate about CorePower: the policies feel overly rigid, quick to punish, and completely lacking in empathy. I understand studios need rules, but there should be basic human understanding—especially when someone has a medical emergency. Instead, it feels like the company is designed to charge members first and ask questions later. And the most frustrating part is that it’s hard to get a straight, consistent experience from one location to another. Policies and customer service should be clear and fair everywhere, and that’s not what I’m experiencing. This incident at Cedar Park has made me lose trust in CorePower as a company. Once I’m fully recovered, I’m switching yoga studios. I’m done dealing with surprise charges and inflexible policies. Worst company experience I’ve had in a long time.
