Front Desk Coordinator | Infusion Therapy
IVX Health
About the role
Job Application for Front Desk Coordinator | Infusion Therapy at IVX Health - - Back to jobs Front Desk Coordinator | Infusion Therapy Pflugerville, Texas, United States Apply FT Front Desk Coordinator | Austin Market Location(s): Pflugerville Infusion Center Full-Time | Monday - Friday | 8:00 AM - 5:00 PM We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s ready to help redefine the patient experience from the moment someone walks through our doors. This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you’ll be a key part of what makes IVX Health feel exceptional.
As a Front Desk Coordinator, you’ll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business
Available shifts
- Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
- Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit
- Monday–Friday, regular business
- with rotating Saturdays
- Work with a compassionate, values-driven team
- Tuition reimbursement, CEU access, and development opportunities
- Comprehensive
What you'll do
- What You’ll Do
- Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
What you'll bring
- and authorizations are in place
- Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
- Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
- Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
- Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days What We're Looking For
- 1–3 years of front desk or administrative experience in a medical or healthcare setting
- High School Diploma or GED required
- Strong understanding of insurance verification, billing basics, and the patient intake process
- Proficiency in EHR/EMR systems and scheduling software
- Knowledge of medical terminology and patient-facing protocols
Benefits
- Medical, dental, vision, 401(k) match, disability, and more
- Paid volunteer time, wellness support, and family-building
- About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis.
- We’re transforming the way care is delivered with a focus on patient comfort and convenience.
- Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.
- To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence
- We Offer
- Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
About the employer
STATEMENT IVX Health is proud to be an
We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws.
IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline,
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