Name: Tiff's Treats Cookie Delivery
Address: 210 Ed Schmidt Blvd #300, Hutto, TX, 78634, US
Telephone: (512) 759-8660
Rating: 4.3

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Tiff's Treats Cookie Delivery — Local Business in Hutto, TX — WilCo Guide

C&D

Sep 18, 2025

On September 13, 2025, my husband and I ordered a dozen cookies (Half Dozen Dubai Chocolate Filled & Half Dozen Chocolate Chip) from this location through Uber Eats and we picked them up from the store. While eating, I bit into a rock that was baked inside one of the cookies. I saved the object, took photos, and even had to schedule an urgent dental appointment to make sure there was no lasting injury. Thankfully, the x-rays showed no cracks, but the trauma of unexpectedly biting into a rock and seeking dental care because of the pain it caused is unacceptable. When I reached out with full documentation, the company’s response was dismissive and unacceptable. Instead of accountability, I was told: “All of our cookies are made in large batches and if there is a quality concern, any issues would generally affect multiple customers. As of today, we have not been made aware of or heard of any issues from other customers, so we feel confident in saying that we don’t suspect any quality issues with any of our products.” In other words, because no one else reported biting into a rock, they implied my experience wasn’t valid. That kind of logic isn't only insulting, it’s dangerous. They also deflected responsibility by saying: “As the order/form of payment was not paid through our systems (Uber Eats), unfortunately, we are unable to process a refund on our end as we do not have access to payment information from separate systems and that would need to be followed through Uber directly.” So not only was I left without a resolution or even a standard refund, I was essentially told it wasn’t their problem. To add insult to injury, their closing line was: “We’re hoping you have a speedy recovery and if you have any further questions or concerns, please don’t hesitate to reach out.” That’s not accountability—that’s brushing off a serious food safety issue. Food safety and customer care should be taken seriously. This experience has been stressful, painful, and disappointing, and it’s clear that customer well-being is not a priority. Due to no resolution, I cannot recommend this location. I don’t want Tiff’s Treats here. I don’t want Tiff’s Treats there. I don’t want Tiff’s Treats anywhere. The establishment as a whole has lost me for life.

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Tiff's Treats Cookie Delivery

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