We had problems with both our A/C units in the past year and Danny from Caprock is our hero who fixed them both in no time with no fuss! I am so grateful for his professionalism and the lovely small business he's a part of. Very reasonable prices and you don't feel like you're being swindled by a giant corporation. It's just a nice guy who does the work well and lets ya get back to your life. Thank you Danny!
We have used Caprock for the past ten years or so. They do good quality work and stand behind it. Highly recommend.
The front bedroom in my (1500 sq ft) home is my sons room and it isn’t getting good airflow and is very warm (even hot) compared all the other rooms in the home. So I called Caprock after I was given a referral to them. They came out and assessed the situation and gave me a quote on what they thought would be the solution. Which was tapping into the duct work and running a duct at a shorter distance. Before they came into do that, I called the office to ask if another vent return on that side of the house would be a better solution? Unfortunately, I never got a call back before they came in to do the duct work. I even called that morning and I was told to talk to him when he was there to do the install. So… One if the workers came in to do the duct work and immediately realized it didn’t work. He said he had to talk to his manager to see what else could be done. And so I asked him about the return being installed and if it would help. He said it “should help.” After feeling weary about this worker’s uncertainty, I asked to speak to a manager because I didn’t want to spend more money on only possibility. The vent return was my idea but they were supposed to be the experts in the situation! And I wanted to make sure the return would actually work before I spent more money! The manager called me back and said that the return should do the trick! Now, they didn’t charge me the first install because it didn’t work but when they came to install the return, I was charged for both installs., even though their so called “solution” didn’t work! And even after the return was installed, there was no difference in air flow in my sons room! So I paid for nothing! It was obvious they used my idea just to make money off me and didn’t know how to actually help the situation! So, at this point I’m frustrated!! I sent an email out to the company letting them know their solutions didn’t work and that I needed someone to call me regarding this situation. And told them I was calling my bank to do a payment reversal until I was called with an actual solution. I paid for a solution not to go through a list of possibilities by a company that is supposed to be experts! Nor did I reach out to be taken advantage of! It’s been days since the email and I haven’t heard anything back from them. The lack of communication between dispatch and technicians isn’t good! And neither is their so called expertise! I would not recommend this company to anyone!
Danny was absolutely amazing in finding the unit I needed and went above and beyond to get it and was very affordable as well. Everything went smooth and faster than with any company I've ever used. I would most defiantly recommend this company over any other.
Caprock folks have monitored my HVAC for the past 4 years, and it has been great. Thanks for the consistent service!
Our AC stopped cooling on a Friday evening. I wanted to support our local economy and hire a company in Cedar Park. While you can get a cheaper service fee, the extra $20 was worth it; starting from the phone call to make the appointment. First off, they answered! She was friendly and listened. She quoted me a time the tech should be out which was followed up by a text message of his expected arrival time. Derek was our tech and was on time and very friendly. He quickly identified the issue and explained everything to us and showed us pictures of what he found. He gave us options for the repair with an estimate for each option. He made the repair quickly and also went the extra mile. The overall price for the service fee and repairs was very reasonable. I will definitely be using Caprock again!
The team at Caprock is awesome! I needed an AC tune up (because summertime in texas) and they had a tech (Derek) over in 24 hours. Y'all are lifesavers. Thank you!!
Danny and his team are the first people I call when we have a heating problem, they are all great and I feel especially lucky to know they are just a call away!
Danny was a great help
Danny and team have replaced two separate A/Cs for us. Both times, fantastic service. Danny has diagnosed on the many occasions that I have asked them out, they correctly diagnosed what had gone wrong for both heater, A/C, and thermostat related issues. The install crew is very professional, meticulous, clean, and courteous. And of course the units they installed are excellent and priced competitively and we were given choices. They do their own follow ups and have always responded immediately to all concerns. Highly recommend Caprock. .
