Let me tell you today I was amazed on how Dr Franken took care of my fur baby. Hands down the best doctor that this clinic has. I will always make my appointments with only her. Thank you doctor for explaining everything in details for me and doing a great exam on my baby.
!!!WARNING: LONG REVIEW!!! I’m giving this clinic 4 stars, mainly because of an issue with the front desk during our first visit. Rob, who I later found out was the clinic manager, weighed my dog at 5.6 lbs. I questioned this because my dog had just been weighed at another vet the day before and she was 4.8 lbs. I brought up the discrepancy multiple times and was assured it would be documented correctly, but unfortunately it never was. When I dropped my pup off with the technician, she told me they would re-weigh her on a “puppy scale” because she’s such a small dog, which made me feel much better. However, by the end of the visit the weight in her chart was never updated. This became frustrating because they filled her medication based on that incorrect weight, and we had to arrange an exchange since the medication was weight-based. The reason I was persistent about correcting her weight is because she was scheduled for a dental cleaning the next day and would be under general anesthesia. With such a small dog, even a small weight difference can affect anesthesia dosing, so it was important to me that it was accurate. Thankfully, on the day of her procedure the technician helping me was amazing. She made sure to weigh my dog on the puppy scale right in front of me, and as expected my dog weighed 4.8 lbs, which is exactly what I had said from the beginning. I was very relieved they double-checked before the procedure, because small details can make a big difference, especially when your pet is tiny and you’re already nervous. I want to be clear that I’m not questioning the vet or the team’s competence. Overall they have been wonderful. My main takeaway is simply that listening to pet parents’ concerns no matter how small they may seem. This can really helps build trust and peace of mind. The rest of the team truly was fantastic. The technician (I believe her name was Sophie?? sorry if I’m mistaken) was incredibly helpful and knowledgeable and really helped calm my nerves the day of the procedure. Amani at the front desk was also amazing. I called and texted her multiple times leading up to my dog’s procedure with questions and concerns, and she was always patient, kind, and reassuring. She truly made me feel like my dog was in good hands. And of course, Dr. Victoria Alfred was wonderful. She took great care of my pup, communicated clearly, and even returned my calls when I had questions. My dog’s procedure went well, she’s doing great the day after, and the clinic even called to check on her. Because of these amazing staff members, I would absolutely bring my dog back if we’re in town again. The team really is great. My only advice to other pet parents is: trust your gut and don’t be afraid to speak up or ask questions when something doesn’t seem right. It’s part of advocating for our pets.
Great service and very nice folks here. Coming from a 30 minute drive they were accommodating and got us taken care of quickly!
We took our dog here on 11/22 for an ear infection. They said it wasn’t a serious one, but still present. The price gouging was unbelievable—$243, and they offered clean her ears because they wanted to charge even more for that and I was administering the medicine myself so why would I pay more for that. I went there as a last resort since I’m off only on weekends, but this experience has been beyond frustrating. She was on the medication they prescribed for over 24 hours, yet her ears were still red, itchy, and uncomfortable. I called early Monday morning and asked to speak with the vet. I waited all day with no response. When I called back, I was told the vet was busy all day because they were the only one working. That was understandable at the time. But then Tuesday came—no call. I called again midday and was basically told the same thing, but they assured me I would get a call back since they would be closed Wednesday. Still nothing. This morning, 11/28, I called again because I couldn’t wait any longer. I found blood in my dog’s ear, scabs from her scratching, and she was tilting her head in discomfort. I asked them to please make it right—refund me, do something so I can get her the care she needs elsewhere. They told me they weren’t sure if they could do that and would call me back with an answer. I’m currently still waiting. This place clearly does not care and will price gouge you while giving you little to no actual support or follow-up. Their lack of staffing is not an excuse for ignoring customers or delaying care. Do not take your pets here. Their unavailability and lack of concern speak volumes.
Hoy Domingo 9 de Noviembre acudi a la Clínica Banfield ,lugar donde siempre voy a cortar las uñas de mi mascota Rocky ,mi cita era para las 10 de la mañana pero llegué 20 minutos tarde ,y la persona que me atendió ,bastante ruda por cierto ,sin ningún tipo de atención con mi perrito ,me informó que luego de los 10 minutos de atraso en mi cita yo la perdía ,le dije que yo no sabía eso y que además ellos no me habían llamado el día anterior para recordarme mi cita ,y que yo necesitaba que me atendieran a mi perrito ,intento ponerme trabas diciendo que Rocky no se atendía desde mayo ,lo cual no es cierto ,que necesitaba examen o vacunas ,en fin ,logré que me lo atendieran pero quedé muy decepcionada porque es primera vez que me pasa esto en este lugar ,por favor un poco más de empatía y mejor trabajo , al menos una sonrisa y tratar un poco mejor a nuestras mascotas ,que son parte de nuestra familia
2yr edit: still coming here, still give them 5 stars. They've been great helping me navigate problems with my aging cat and making sure I can still get the care he needs (including finding alternatives when I can't afford some services). Dr. K is amazing, and I've recommended her to multiple other pet owners in the area. I've been coming here since the other round rock location closed due to tornado damage. The waits have been reasonable, the staff are awesome, and my cat and dog are well taken care of. They've helped me navigate the wellness plan to make sure I got my cats teeth cleaning and my puppy's spay surgery. 100% recommend this location. I like that I'm finally starting to see the vets in person again, as well.
We brought our cat here because we could tell her ears were bugging her. At the first appointment they took her back and ended up doing nothing except prescribing anxiety meds because she scratched someone (very untypical for our cat, she’s very calm and well behaved). We bought the anxiety meds and rescheduled. Took her in they said she needed her ears flushed and prescribed her some ear drops, then wanted us to return a week later. She ended up developing a respiratory infection within that week. When we took her back for the third appointment they said we actually had to bring her back the next day instead. We brought her the next day for them to say her ears had not gotten any better and that she probably had a respiratory infection. Flushed her ears again, gave her a shot, and gave us new medication. After spending $600 on all of this, getting the run around, and her ears STILL seem to be bothering her, we took her to a different vet because I just knew these people were milking funds out of us and had no idea what they were doing. The other vet said her ears are not better and likely developed into something else which this place NEVER looked into, the other vet also said she was very well behaved and didn’t need anxiety meds (shocker). DO NOT bring your pet here unless MAYBE for shots, but neither of our cats have ever had issues like this until dealing with these people. Will not be returning.
Never available, mislead into optimum wellness plan!! Beware of what you are getting into its not insurance its a glorifed linenof credit you will owe money if services covered exceeded the monthly payment throughout year contract.
Our pups absolutely love the staff! They are always so sweet to our boys!
Great service!
