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Hoy Domingo 9 de Noviembre acudi a la Clínica Banfield ,lugar donde siempre voy a cortar las uñas de mi mascota Rocky ,mi cita era para las 10 de la mañana pero llegué 20 minutos tarde ,y la persona que me atendió ,bastante ruda por cierto ,sin ningún tipo de atención con mi perrito ,me informó que luego de los 10 minutos de atraso en mi cita yo la perdía ,le dije que yo no sabía eso y que además ellos no me habían llamado el día anterior para recordarme mi cita ,y que yo necesitaba que me atendieran a mi perrito ,intento ponerme trabas diciendo que Rocky no se atendía desde mayo ,lo cual no es cierto ,que necesitaba examen o vacunas ,en fin ,logré que me lo atendieran pero quedé muy decepcionada porque es primera vez que me pasa esto en este lugar ,por favor un poco más de empatía y mejor trabajo , al menos una sonrisa y tratar un poco mejor a nuestras mascotas ,que son parte de nuestra familia
2yr edit: still coming here, still give them 5 stars. They've been great helping me navigate problems with my aging cat and making sure I can still get the care he needs (including finding alternatives when I can't afford some services). Dr. K is amazing, and I've recommended her to multiple other pet owners in the area.
I've been coming here since the other round rock location closed due to tornado damage. The waits have been reasonable, the staff are awesome, and my cat and dog are well taken care of. They've helped me navigate the wellness plan to make sure I got my cats teeth cleaning and my puppy's spay surgery. 100% recommend this location. I like that I'm finally starting to see the vets in person again, as well.
Great service and very nice folks here. Coming from a 30 minute drive they were accommodating and got us taken care of quickly!
Let me tell you today I was amazed on how Dr Franken took care of my fur baby. Hands down the best doctor that this clinic has. I will always make my appointments with only her. Thank you doctor for explaining everything in details for me and doing a great exam on my baby.
Our pups absolutely love the staff! They are always so sweet to our boys!
!!!WARNING: LONG REVIEW!!!
I’m giving this clinic 4 stars, mainly because of an issue with the front desk during our first visit.
Rob, who I later found out was the clinic manager, weighed my dog at 5.6 lbs. I questioned this because my dog had just been weighed at another vet the day before and she was 4.8 lbs. I brought up the discrepancy multiple times and was assured it would be documented correctly, but unfortunately it never was.
When I dropped my pup off with the technician, she told me they would re-weigh her on a “puppy scale” because she’s such a small dog, which made me feel much better. However, by the end of the visit the weight in her chart was never updated. This became frustrating because they filled her medication based on that incorrect weight, and we had to arrange an exchange since the medication was weight-based.
The reason I was persistent about correcting her weight is because she was scheduled for a dental cleaning the next day and would be under general anesthesia. With such a small dog, even a small weight difference can affect anesthesia dosing, so it was important to me that it was accurate.
Thankfully, on the day of her procedure the technician helping me was amazing. She made sure to weigh my dog on the puppy scale right in front of me, and as expected my dog weighed 4.8 lbs, which is exactly what I had said from the beginning. I was very relieved they double-checked before the procedure, because small details can make a big difference, especially when your pet is tiny and you’re already nervous.
I want to be clear that I’m not questioning the vet or the team’s competence. Overall they have been wonderful. My main takeaway is simply that listening to pet parents’ concerns no matter how small they may seem. This can really helps build trust and peace of mind.
The rest of the team truly was fantastic. The technician (I believe her name was Sophie?? sorry if I’m mistaken) was incredibly helpful and knowledgeable and really helped calm my nerves the day of the procedure. Amani at the front desk was also amazing. I called and texted her multiple times leading up to my dog’s procedure with questions and concerns, and she was always patient, kind, and reassuring. She truly made me feel like my dog was in good hands.
And of course, Dr. Victoria Alfred was wonderful. She took great care of my pup, communicated clearly, and even returned my calls when I had questions. My dog’s procedure went well, she’s doing great the day after, and the clinic even called to check on her.
Because of these amazing staff members, I would absolutely bring my dog back if we’re in town again. The team really is great. My only advice to other pet parents is: trust your gut and don’t be afraid to speak up or ask questions when something doesn’t seem right. It’s part of advocating for our pets.
