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The director is unprofessional. There were several mistakes made from her end and she refused to take accountability. They lost my child's water bottle, charged me extra for two weeks, and lacked communication skills. The bill wasn't corrected until I brought it to their attention a second time, when they had already overcharged me a week before. It was my first time putting my child in daycare, and I wasn't advised of a lot of things until after they occurred. One day, I was informed through the app that another kid purposely scratched mine while my kid was sitting there minding his business. They posted a picture on the app of my son's face and the scratch is slightly below his eye. That could have been a lot worse if it was just slightly higher. So of course, I was upset as his parent. I called and spoke to the director (Marci) asking who the kid was, which I understand why she couldn't tell me. To understand what precautions would be taken to ensure my son doesn't get bullied again, I asked her what conversation she had with the parents. She refused to tell me that as well, even though it was regarding my son's safety - or lack, thereof. She was rude and unprofessional by speaking over me the entire time and hanging up on me when I asked for her superior's contact information - which she also denied doing after I put it in writing. No accountability, whatsoever. I sent a follow up message asking for the contact information and she responded saying she'd send it to me, without actually sending it. I pulled my son out the same day, since the person running this daycare can't be honest or trusted and this directly effects my son's safety. During pick up, it was brought to my attention by the teacher that she misunderstood what happened. The other kid accidentally grabbed my kid because they both fell and the other kid was trying to grab something for balance. This entire situation could have been avoided with proper communication. One again, it wasn't.
I still haven't received a response regarding her superior's contact info.
Bottom line, don't leave your kid here if you care about their well-being.
Kindercare was a very positive experience for our son who attended this lovely daycare from six months to 13 months of age. We were thoroughly impressed by the clean/bright facility and exceptional staff, particularly Ms. Madison, Ms. Kelli, and Ms. Angela.
Ms. Madison, our son's favorite teacher, is an absolute gem of a human! Her enthusiasm, extensive knowledge, sense of humor, and nurturing approach were incredibly appreciated. She treated our son like her own, leading with kindness and providing a joyous environment for learning. We were extremely grateful for her playful demeanor, eagerness to share helpful child development tips, frequent updates/milestone tracking, and ability to capture our son's smiliest moments via photos and videos.
The support from Ms. Kelli and Ms. Angela was incredibly helpful and approachable as well. Their hands-on leadership style added to our confidence in the standout care our son received.
We loved Kindercare's app which seamlessly chronicled feeding and diapering updates, shared ample photo/video updates throughout the day, and made it easy to communicate with teachers and staff.
What truly stood out were the class parties and gatherings, like the Valentine's Day celebration, St. Patrick's Day gathering, and Easter egg hunt. The fact that parents were encouraged to join in made the experience more special. The frequent art projects, sensory play, water activations and creative programming offered a fantastic environment for our son's development and socialization.
We are deeply grateful to the entire Kindercare team for the incredible care and wonderful experiences they provided for our infant. We highly recommend Kindercare to any parent seeking a nurturing, safe, and engaging environment for their little one's early development!
I love this place. After having my daughter the anxiety of sending her off to daycare overwhelmed me, as it does every other mom. The first day I took her Ms. Madison welcomed her in with open arms. She called me throughout the day to update me and to help ease the first time mom jitters. My daughter has been here since she was 6 weeks old. I must say she LOVES IT. She lights up when she sees her teachers Ms. Alaina, Ms. Kallie and Ms. Madison. All of the staff have been extremely professional and kind. Everyone is amazing and I can't thank them all enough for doing all that they do!!
I am delighted with this school and with everyone from the management to my baby's teachers Mrs. Sandra and Mrs. Precious, the dedication they have with the children all the time they are teaching and educating them. I am very happy to have found this school ❤️. They are all very pretty, and the school also has large classrooms, the playground is so big that it has many toys, my baby doesn't want to go home when I go to pick her up, she has a lot of fun 🥰. I can't fail to mention the director Bivi, she and her assistants are all lovely, the lady who works in the kitchen is all of them.❤️
Carlin KubenkaLocal Guide
This is an excellent facility. The teachers and staff are caring and conscientious. Many at this facility have been here for years unlike the revolving door of teenagers some other daycares employ. The teachers and curriculum accommodate and work WITH different personalities and attitudes and age appropriate behavior. Ms Susie really is a potty training wizard.
Melissa VillatoroLocal Guide
Definitely would not recommend this place for childcare as I was a former teacher here. Management is a joke very understaffed, i witnessed to much neglect/abuse. Not to mention abuse of the staff. Within the first week working here 3 ppl walked out and quit. I was hired on at 7/8 mths pregnant, the director said she was “unaware” I was pregnant 😒😡 Which was a lie they hired me quick only to fill much needed spots. I had to have a lot of bathroom breaks due to my pregnancy just to be told I need permission and must wait until someone comes relieves me!! Which was at most 30min. I was so physically/emotionally drained from this place in just one week. It break my heart to leave as I wanted to provide care and protect all the babies being neglected. I even got yelled at by another teacher for picking up a screaming baby too much! I will always attend to babies crying this place just lets them scream and scream. Not enough staff and they overpopulate the rooms. The teacher to kid ratio is outrageous. Not mentioning putting older kids with the infants that bite the younger ones that are helpless. Stay far away from this place as a parent and employee
I would give negative stars, but unfortunately not an option. By far the worst experience I’ve ever had with childcare. The turnover rate with teachers is nuts! There was rarely consistency between the teachers and aids. Then management was horrible. The main one, in particular, was assistant director Angela Dixon. She coached my daughter into lying to me about an incident where another kid dragged her on the floor to the point where it looked like she had a severe burn on her back and removed the skin from her upper lip, which was busted, saying she just played and fell. When confronted, Angela continued to lie instead of owning that she prompted my child to lie about the situation. Lindsey was useless in knowledge and provided minimal resources. One teacher's aide, Demi, regularly told my daughter she didn’t like her. On top of my son’s teacher, Anna, “forgot” to feed my son for a full day… then when questioned said she forgot to log his food, but then no other teacher or aide had been in the room noticed his chart empty. Then she passively aggressively overfilled my 1yr olds plate with food, overwhelming him with too many options, enough to feed a grown man.
Mind you, this happens from March to the end of May. We have since then withdrawn. I would never recommend this place to anyone. The only sold my kids consistently had were Ms. Sandra and another aide that looked out for my children. Dealing with children is not for the faint-hearted. Hire people who genuinely care, not just look for the next check. But then again, if management is not excellent, it trickles down to the faculty.
No one from corporate had called back or followed up on the reports filed.
Today morning we had an appointment at Kinder care Round Rock location @11:00 with Amy Barker ( Center director). First we we’re waiting at the door 3 minutes nobody responded. Then Amy walked out let us in and made us wait for another 5 minutes. She toured only the toddler class while any school tour we should be able at least view the playground and the corridor areas. This was the fastest tour we had to the place it was for 7 minutes totally. Not happy with the director and the communication skills she was just waiting to chase us. Please watch out before you go to the Round Rock location.
I have one child currently enrolled in this school and my older child went through the program through TK. I have been so impressed with the level of professionalism that this location has shown especially during a very trying time like COVID. They have done a fantastic job keeping the center clean and providing a safe and educational environment. All the front office staff are seen and know the families. The classroom teachers have been great and truly love their jobs. I would recommend this school 100%!
Grateful to have found a place for with an amazing atmosphere. The teachers are lovely and passionate. I transferred my oldest and started my youngest last year. Due to COVID I wasn’t able to meet the teachers and staff face to face but I can honestly I say, not knowing what some of them look like under the mask that did not stop them from being awesome In every aspect. I love how my kids are learning growing developmentally amongst their peers. It also keeps my mind at ease to see how they are handling COVID.
