Bryan ZanderLocal Guide
Sep 6, 2025
I've been trusting Reids with our dry cleaning needs for a long time. The workers, specifically in the Round Rock plant, are wonderful and polite people.
Reviews
68 from neighborsSourced from Google.
I've been trusting Reids with our dry cleaning needs for a long time. The workers, specifically in the Round Rock plant, are wonderful and polite people.
Use to be a very trustworthy dry cleaning service :/ times have changed! I typically see a small boy running around and mom is stressed watching him and working… however I still came here A LOT! Last week I was so disappointed picking up my clothes to find Burn marks on my skirt bc the iron was too hot… and broken zipper on a denim dress! Very disappointed!!! Definitely finding a new service provider! Very little concern from the rep checking me out. She laughed as if it was funny like oh well… then offered to charge me to repair what they broke. Horrible service horrible ppl.
We have used Reids for over 20 years after a bad experience with Jack Brown, mostly in NW Austin. We moved to Round Rock and have used the RR location since. My wife, an attorney, had a bag of five items picked up at her office, which was her typical process. They returned three. When my wife insisted there were five, Reids kept telling her it was impossible because their system was flawless, basically calling my wife a liar. They asked my wife for a photo of the clothes: who takes photos of their clothes before sending them to be cleaned. Then, a week later, my wife went to her office on a Saturday and found the fourth item hanging on the outside door knob, as the office was obviously closed. It would have spent the weekend hanging outside had she not come in. Meanwhile, the fifth item remains missing. As you can see below, there are two other recent one star reviews that Reids has ignored. Businesses that truly care about their customers respond quickly to all reviews, especially negative one. We are still waiting for the General Manager of Reids in central Texas to contact us about finding the fifth item or offering compensation. Otherwise, we are done with Reids and we suggest to readers not to do business with a company that clearly does not care about its customers. ADDITION: The Reid's owner contacted me and worked assiduously to successfully located one item and fairly compensate us for a lost item. Mistakes happen but when a business owner works to rectify a mistake, it is clearly commendable. Thanks, Karl.
Excellent experience getting a wedding gown cleaned.
Purchased a White Suit at Dillards.took too Reid Cleaners Round Rock for cleaning the 1st & 2nd no issues. The time was not White a muddy grey it was cleaned 3 times to fix the issue. Could not bring it white . The skirt, jacket and blouse all different colors. Reid refused to replace my Suit.
I used to love this place. The services are getting worse some of the ladies in there have a bad attitude, very disrespectful to customers.
Have been disappointed by several chain and local cleaners over the years, but never by Reid's! Not just laundry and dry cleaning, but they have made several repairs to tears, broken clasps, matched missing buttons, you name it. They always meet the due date, and often finish sooner. I refuse to go anywhere else, and couldn't recommend them more!
The absolute best! Can turn around clothes QUICK, and their seamstress is amazing. No reason to ever go ANYWHERE else!
Would definitely bring my dry cleaning 👗👔 here again. They did a very neat job, my dress was ready for pick up the same day, and the price was very reasonable.
This was my first time here. They took great care of me. William was great and gave me a first timer discount. I dry cleaned my son's ROTC uniform and I will be back the next time I need dry cleaning.
