Kandy Kayyy
Mar 19, 2026
Never use this company they don’t care about no customer at all , all they care about money and money
Reviews
81 from neighborsSourced from Google.
AMERICAN AUTO CENTER DEALERSHIP
Never use this company they don’t care about no customer at all , all they care about money and money
Stay away from this company. I do have Home warranty with American Home Shield. They hire these people they came to my house and they said I need to pay over $1000 plus top of their money warranty companies paying forget about this, I called them a few times to get more information about the water heater we have in the house this guy who’s answering the phone very disrespectful. Very mean told me on the phone shut up what kind of customer service they running and what kind of business these people running stay away from this company even you have warranty company as soon as you hear this company name try to run away worst experience ever I have in my whole life take your business to another company and run away
Jerry was fantastic. Would highly recommend.
Matt was excellent
*AVOID* Cost me thousands of dollars because they did not want to do the job assigned by my home warranty company, American Home Shield. MacLin Plumbing CO. was assigned to my service ticket regarding my leaking hot water tank. As many Texas residents, my gas water tank is in the attic. When MacLin came to look at the tank, they told me that due to Texas regulations, they needed 25 in. clearance to get the new tank up in the attic, my clearance was only around 24 in., so I would need to provide the clearance in order for them to complete the job. They told me they do not provide access and my only other option would be a tankless water heater, which would not be covered by the warranty and cost thousands more. As a first time home owner that knows nothing about this stuff, I trusted that the plumber would have the experience with attic tanks to advise me honestly on my options. When I proposed if I could remove the attic stairs myself, which would give the necessary 25" clearance, he refused, and said it would not be safe for his men. Foolishly, I took his word that this was my only option, and agreed to their service provided I gave them 25" access. After consulting multiple people, and two plumbing companies about this, I not only realized it would be structurally impossible to carve out the clearance MacLin supposedly needed to complete the job, but also both plumbers told me their team would simply remove the pieces of wood trim to give enough clearance to complete the job. I was pressured to sign the service contract on the spot, then after getting my second opinions, AHS refused to allow me to reassign a new plumber to the service ticket, my only option was a cash out for far less than it would now cost me to replace out of pocket. A neighbor recommended Proven Plumbing. I called at 8:30am on a Friday, they showed up within an hour, & returned to do the job on Monday. They had NO problem cutting the wood trim to make enough clearance for the tank, even replacing it after the job was completed. I HIGHLY recommend using Proven Pluming for your water heater needs, especially if it is in the attic.
A plumber came to my home WED, saw the drywall damage in the ceiling that’s coming from the upstairs bath; plumber goes upstairs to the bath, sees a saturated bath mat, tells me it’s a sloppy shower and leaves. He doesn’t even cut into the drywall to see if there is the possibility of a plumbing leak. THURS I pay to get the drywall cut out and mold is discovered - too much mold to be caused by a ‘sloppy shower.’ This has been growing over time and we’ve only been in this home 4 weeks. Contractor says he has never met a plumber that didn’t cut drywall to see what’s going on behind it. Today/FRI, I called my home warranty company (AHS) to find out the status of Maclin coming back and finding the leak only to discover Maclin has cancelled the follow up service call. I’m so frustrated I don’t want another Maclin employee in my home. AHS has found a different plumbing company for me.🤞
I just had a simple service from them through my home insurance company. My plumber, Jerry Hamlin was early, quick, quiet, clean and considerate to wear shoe covers and not mess up my floors. He was also kind enough to give me some advice for future repairs. Never had a bad experience with this company!
Last week, technician Jerry from MacLin Plumbing installed a new water heater and expansion tank in my home and he did an OUTSTANDING job!!! Jerry's communication, answering of my questions and his technical skills during this process were OUTSTANDING!!! Thank you Jerry so very much!!!
MacLin Plubbing came out to my home for a service request I placed through American Home Shield. I placed the request because my toilet was clogged. When the plumber came out, he told us he couldn't unclog the toilet, but could replace the toilet for $785. We asked him to leave. My next off day I unclogged the toilet myself. I will never do buisness with them and I'll be sure to steer everyone I know clear from them.
I had a very troubling experience with this plumbing service. A plumber came to our house on a Friday to address an issue covered by our homeowner’s insurance. He identified the problem and said a crew would return on Monday. I didn’t sign any paperwork at that time, and despite asking him to call my husband for approval, no call was made. My husband left multiple messages that Friday during business hours and no one from the office followed up with him. On Monday, a crew arrived, completed the work, and left without any paperwork or prior communication. Later, the plumber contacted my husband demanding payment, but we requested the paperwork first to ensure insurance coverage. The plumber agreed but still did not provide the necessary documents. Things escalated when the plumber showed up at our house unannounced, banging aggressively on the door for ten minutes while I was home alone with my children. Feeling threatened, I called my husband. He spoke to the plumber, who then threatened him over the phone stating “he better pay or else”. He stayed on our property for 45 minutes. My husband contacted the office, which stated that this behavior was unacceptable and that the owner would follow up. However, we never received any communication from the owner. The unprofessional and aggressive conduct was deeply distressing. If you value respectful and transparent service, I would strongly recommend looking elsewhere.
