EG
Apr 23, 2026
The gentleman at the front desk was very dashing and kind to me. Despite me not having an appointment, he got me in and out within ten minutes. God Bless him & the techs!
Reviews
793 from neighborsSourced from Google.
Vicky Gen
The gentleman at the front desk was very dashing and kind to me. Despite me not having an appointment, he got me in and out within ten minutes. God Bless him & the techs!
I am very disappointed with how I was treated by a representative at Christian Brothers Automotive. When I dropped off my car, I was told there would be a $50 discount. However, when I returned to pick it up, I was informed that the discount was actually up to 10% of labor, capped at $50. While I understand that there may have been a misunderstanding on my part, that is not my main concern. What truly disappointed me was the way the situation was handled. When I politely mentioned what I had been told earlier, the representative responded rudely, saying, “We cannot give it to you for free—I have to pay rent, mechanics, and for parts.” This response felt unnecessary and unprofessional, as I was simply asking for clarification, not requesting anything for free. Additionally, I was told, “It’s up to you—like it or not, come or don’t come,” which came across as dismissive and unwelcoming. Customer service should involve respectful and clear communication, even when there is a misunderstanding. Unfortunately, this experience fell far short of that expectation. Very disappointed with the customer care. I would rate this experience extremely poorly.
I have known the owner for many years and I can confidently say they are a person of strong, integrity, and professionalism. They generally care about doing things the right way, and treating customers fairly. If their business reflects their character – and I’m sure it does – this is the shop you can trust.
I’ve know the own Brad for years. I could not say enough good things about him and his employees. He runs his business extremely well and actually cares about every one of his customers. As a business owner, he accepts nothing but excellence and great customer service from all of his employees. Everyone there is completely honest and upfront about everything. They have done work for me on several occasions and will continue to do business with them. Highly recommended!!!
They are always very courteous and helpful. Very quick to respond and get the work done. Brad is who helped me, and he was very friendly and knowledgeable. He explained the quote and everything needed very clearly. No complaints at all with this location.
Top notch customer service. Overall I have zero complaints. The staff was very knowledgeable and efficient. I definitely recommend. THANK YOU
Called in to get a quote on service. Spoke with Brad, A+ worker, he explained why the extra service was needed. Made sure I understood everything I was getting and why. Will definitely be a repeat customer.
Amazing customer service at a fair price. Thank you everyone!
Got an estimate, was more expensive than company certified service. Were forcing me to change things that are not required. Forcing border line extortion.
Love the guys here. Very helpful. I have always used Christian Brothers for my auto repairs. Leander location is awesome! Thanks for repairing my AC guys!
