About the role

Available shifts

• 8:00am
• 5:00pm. Monday- Friday. This is a hybrid role.

What you'll do

• PROVIDES HELP FOR PATIENT RELATIONS.
• Serves as a centralized point-of-contact for receiving incoming phone calls, visits and correspondence concerning complaints.
• Upon notification of a complaint, accurately enter information in the database promptly. This ensures data is complete and current when accessed. Update information in the database throughout the patient complaint resolution process.
• Uses effective methods to serve as a liaison between patients, families, departments, leadership, and physicians for timely issue resolution.
• Coordinates the review of patient concerns and provides help for optimal outcomes in complaints. Maintains contact with the complainant to ensure timely grievance resolution and service recovery.
• Prepares confidential correspondence and documents ensuring grammatical accuracy, professionalism and compliance terms with the grievance policy.
• Maintains patient and family confidence by keeping complaint information confidential.
• Demonstrates proper use of communication tools for effective communication. Recognizes how patient cultures affect communication, coordination, and care.
• Rounds on the patient floors to visit with staff and patients to address any concerns.
• Triage questions from staff and forwards to the appropriate staff in the Legal/Risk Management Department.
• Accurately and quickly edits and types various confidential documents. Effectively composes routine correspondence, forms, and charts.
• Maintains information to properly manage risk within the Baylor Scott & White organization in a confidential secure manner.

What you'll bring

• EDUCATION
• Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE
• 1 Year of Experience

Benefits

• are designed to help you live well no matter where you are on your journey.
• For full details on coverage and eligibility, visit the Baylor Scott & White
• Hub to explore our offerings, which may include:
• Immediate eligibility for health and welfare
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• may vary based upon position type and/or level.

About the employer

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. - We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience.