Name: The PREP School of Crystal Falls - Private Preschool
Address: 3361 N Lakeline Blvd, Leander, TX, 78641, US
Telephone: (512) 240-7737
Rating: 4.7

Kimia AlaviLocal Guide

Oct 27, 2025

My son has been attending this daycare since August, and I couldn’t be happier with our experience. He always comes home happy and excited to share what he did that day. I love their activities — they really give children space to express themselves and explore what they enjoy. Every day he learns something new and has fun doing it! The staff are absolutely wonderful — so friendly, caring, and patient. They truly treat the kids like their own, and many of them even have their own children in the same daycare, which makes the environment feel even more genuine and warm. If you’re looking for a safe, loving, and growth-focused place for your child, this daycare is the perfect choice. I only wish I had found it sooner!💛

Not Uribe

Aug 7, 2025

This school provides perfect childcare. My daughter is in the infant classroom and the teachers there are amazing.

Destiny Cortese

Aug 6, 2025

I have been so pleased with the staff and the care my son receives at the prep! The facilities make it all the better, I genuinely couldn't be happier with my son's placement!

Jazmine Villarreal

Aug 6, 2025

The PREP School of Crystal School is the most amazing school and they have the best infant program ever! My daughter has the most amazing and sweetest teachers ever. They are always on top of her diapers and feeding times.

Kim Le

Aug 6, 2025

I called to schedule a tour - spent 7 minutes on the phone with someone scheduling. When I showed up during the date they provided to me after taking off of work, I had to ring the doorbell multiple times and knock on the door with no answer, and then I was told they had no record of my appointment and they could see me if I waited until later. I couldn’t get anyone to answer the phone later in the day to speak to the director about my very poor experience. Extremely frustrating and inconvenient.

tristan f

Aug 2, 2025

We enrolled our child at The Prep at Crystal Falls in Fall 2022 and were initially very happy—our child loved their teachers and were learning a lot. Unfortunately, over the past year, the environment has changed significantly, and based on our experience, we can no longer recommend this daycare. Our greatest concern became our child’s safety, along with a growing lack of trust that parents are being given accurate information about their child’s day. This ultimately led us to withdraw our child earlier than planned. When our child returned this summer, they began reporting that another child in the class was frequently hitting, kicking, spitting, and calling others names. We raised the issue with the teacher and were told that management was aware. However, when the behavior continued and we reached out again via the school’s app, we were told it was the first time they had heard of a problem. After being told that they would look into the issue and get back to us, which never happened. We then tried to schedule time with the director which was also a struggle to be able to schedule time with them. When we did finally speak to the director, they also claimed they were unaware of the issue and said the teacher had not communicated any concerns. We were promised a follow-up—but that never happened. This is a pattern we have experienced multiple times: we reported issues, were assured it would be looked into, and then never heard back unless we followed up repeatedly. Even then, the responses were inconsistent. Communication with management has been an issue for over a year. We’ve had difficulty getting phone calls returned or even basic questions answered. We also raised concerns about our child being bitten by bugs in the play area and were told we could bring our own bug spray—rather than the school addressing the underlying issue. Additionally, our child shares a name with another student and was called by their last name so frequently that both classmates and our own child became confused about what their actual name was. Despite raising this concern with management, it was never addressed and the problem still continues. The instruction we were told to expect has not aligned with what we’ve seen over the past year—our child often talks about watching TV, and they now cling to us at drop-off, a big change from their initial excitement to go to school. In addition, all the amazing staff that was here when we started has left. Not one of our child’s original teachers are left at the school. The turn over rate seems to be very high. Teachers that start here to not seem to stay for very long. We are also not provided communication when teacher changes happen to tell us who is in the classroom and working with our child. We cannot recommend The Prep at Crystal Falls as a place where children receive the quality of care and education that was originally promised. Most importantly, we do not feel confident that communication from the school is honest, timely, or transparent.

Shahla Arabpour

Jul 4, 2025

The Prep at Crystal Falls has truly been like a second home for my children since they were just 2 1/2 years old. From the moment we first walked through the doors, we knew we were leaving our kids in a place where they’d be cared for, nurtured, and supported every single day. Director Geri Espinoza goes above and beyond — her dedication, warmth, and genuine love for the children shows in everything she does. The staff has always provided a safe, welcoming, and loving environment that has helped my kids grow, learn, and feel completely at home. We are so grateful for all the amazing experiences, care, and support The Prep has given our family over the years. I couldn’t imagine a better place for my kids to spend their early childhood years. Highly recommend to any parent looking for a place that truly treats your children like their own!

Kelly Maluccio Burke

Apr 15, 2025

We have had such a wonderful experience at the prep, the staff are incredibly caring and treat our child as their own. Our child has been here almost a year in both the infant and junior toddler room where bonds continue to form with his teachers and peers. Our child gets tons of play time both inside and outside with many toys, books and other activities that are offered with the curriculum followed by the school. Every time our child sees teachers from the classroom, they are greeted with huge smiles, giggles and waves. It makes us so happy to know our child is being treated so well and the learning of physical and emotional skills has greatly improved since starting at the prep. The communication about our child has also been excellent, we receive notification for feedings/diaper change/nap time/play time including pictures at the playground or doing other activities. Special thanks to Ms. Geri, Ms. Mullins, Ms. Wright and all other staff/teachers! We appreciate them so much and highly recommend taking a tour of the school!

Rebekka Martel

Apr 15, 2025

We’ve been part of The Prep family for over four years now, and I truly can’t say enough good things. All of our kids have grown up here and built the most amazing relationships—with both the staff and their peers. The love and care they’ve received have helped shape them in the best ways. Mrs. Geri, Ms. Mullins, Ms. Wright, and Ms. Garcia go above and beyond every single day. As active administrators, they’re not just running a daycare—they’re loving and nurturing each child like their own. It’s rare to find that kind of genuine care and consistency, and it’s why we’ve trusted them with our babies year after year. Thank you, Prep team, for all you do!

Nanda MerawadeLocal Guide

Apr 4, 2025

I had an extremely disappointing experience with this school. On the very first day, we noticed how careless the teachers were. Throughout the day, we kept receiving messages saying our child was doing well. However, when we picked her up, we noticed a bruise around her eye. When I asked the teachers what had happened, they simply responded, "I don’t know!" This was shocking — we trust these people with our child all day, and they couldn’t even provide an explanation. When I spoke to the director, she casually suggested it might be an allergy, but there was no real concern or explanation. Additionally, the school has several blind spots in its security footage, and I got the impression that the teachers were indifferent, possibly due to low morale or pay. We decided to withdraw our child after just one day, even though we had already paid for the entire month and registration (which they don’t refund). We were initially swayed by the 5-star reviews on Google, but after this incident, I did some more research and found many negative reviews on Yelp. Please be cautious when choosing this school. If you truly care about your child’s well-being, I recommend doing thorough research before enrolling them here.

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The PREP School of Crystal Falls - Private Preschool

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