Schlotzsky's

Stopped on my way home. Excellent service

Awesome service and food !

Ordered dinner online for my large family from this location. We ordered a good amount of food. The food was made on time and promptly handed over to me from a young girl working the window. She even had me review the receipt on the outside of our bag to make sure my order was correct. I confirmed that the receipt was what I ordered but didn’t check the back to ensure the food was all in there until I got home. I then realized they forgot my daughter’s mac and cheese. So I turned around and drove all the way back. Once at the drive through I told the same girl as before that my Mac and cheese was missing and she replied “No it was in there”. I then responded “I just unpacked all of the food at home and it is not there” to which she replied “Well I remember putting it in there!”. Someone else came on the speaker to announce that they would remake it. As in waiting in line my children from home call to tell me they also messed up on the cookie sandwiches (they were given sugar cookies instead of the chocolate chip that their website advertises). I politely tell the same young girl as before to which she argues again with me stating it was my fault for not choosing the chocolate chip option when I ordered online. I pulled out my phone to show her that there is no such option online and that the item only describes it as a chocolate chip cookie. She then said well it’s not our fault chocolate chip cookie wasn’t selected. Twice this girl argued with me over errors on their end. The foods not worth it to have to deal with being called a liar. I did speak to a manager and she was nicer but when I explained that my issue was now the rude girl and the arguing and the manager didn’t really seem to care. She did offer to remake the cookies but I declined. Photos are of my order and of their website.

Went to grab dinner and ordered 2 kids mac n cheese. It was horrible. Looks like they added refried beans in it

Don’t know when bad bunny started working at Schlotzkys but service was good whatever🤷‍♀️