Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
We have loved Marco’s since 2021 but the last couple orders are substandard awfully. There was only one piece of sausage on each slice some slices no sausage at all. They argued with my wife about Canadian ham or sausage. Worst experience ever. I think they may have changed hands not sure
I was using the too good to go up and even though, the app too good to go is intended for food to go to people at a discounted rate instead of being used as waste, my pizzas were still fresh, the employees are still very gracious and polite, and seemed to be very grateful to not have to waste the pizza.
The staff alone was stellar and the food is always great! They were extremely courteous and conscious of the time we spent waiting for the order.
Amazing pizza and cheese bread. Made perfectly .
Shout out to Ross and the crew! They did an amazing job on our order and we enjoyed every bite. We'll definitely be back, thank you guys!!
All good nice place
tl;dr: pizza delicious, but only order for pick-up at this location. Full story: Food quality across locations is usually great, but Georgetown location has service and/or communication problems. We ordered online; received email confirmation 6:23 on a Saturday night, so imagine our delight when checking back with their tracker function a few minutes later the status showed out for delivery, estimated arrival 6:53. So as 7pm came and went, we weren't too concerned. But by 7:30 we were wondering, so we called the location; after waiting on hold for 14 min, our pizza arrived (nearly an hour past the estimate). Honestly we forgot to end the call until 18min had lapsed on hold. Just as we realized the call was still running that long, the call ended (not by us). I understand being busy, but...what happened?
Walked in, employee was cleaning. Started making my pizza without washing hands. Had to ask to please wash hands and put gloves on
I am not one to write reviews. But I need to after my horrible experience yesterday. I fell in love with Marcos Pizza when an Airbnb guest in NC introduced it to me. Prior to this I usually have pizza hut or domino’s but I thought the Marcos pizza was really good. Moved to Texas started ordering at Williams Drive in Georgetown where I live now. Been ordering for the past 3 years sometimes pick up sometimes delivery. Yesterday I ordered a pizza and everything was bad. From them taking the call to the delivery. The person who took the call was impolite, stressed, frazzled didn’t know what he was doing and rude. So much went wrong with the phone call but I can’t get into details. He didn’t know what he was doing. Having worked at Pizza Hut in the past I am familiar with the ordering software for pizza stores. The guy was doing everything wrong. Had to get someone to help him. I was patient but knew it was going to turn out bad because he didn’t ask questions like is this for delivery or take out. I truly to give him this information but he was always frazzled making it seem like his busy environment was making it impossible to take the order correctly. I assure you, this isn’t true. The software is very simple. They end up delivering the pizza late, no cheese (tho I pleaded to add it on the side the powdered one). In their chaos they didn’t take the correct drink order. I asked for wings and they gave me chicken nuggets half white half red (buffalo style). The chicken was disgusting and so was the pizza. I was sooo hungry still the food was disgusting. The girl that showed up to deliver told me she usually put the cheese in her bag but it always falls out, SoRry. I added a 5 dollar tip prior to the delivery. A delivery that also required an additional 4.99 dollars delivery fee. I had to call asking where is my delivery. That didn’t go well. While on the phone waiting for them to track the order my doorbell rang. I said oh I think they are here. The guy hung up on me before the last word exited my mouth. I will NEVER Ever order from Marcos again. They don’t care about customer service anymore. I don’t know why the food was so disgusting but that experience I don’t want to repeat. I was stuck with Pepsi soda that I didn’t want, a bad experience and I couldn’t enjoy my food because it was not done with any care. If you are experiencing anything like this here, know that it’s deliberate. They don’t care about their customers because they think we don’t have options.
This Marco’s location is sooo lackluster. They have continually gone downhill since I’ve been coming here over the last two years. They ALWAYS forget the crust toppers, they frequently do not have the soda in stock that you request online, the skimp on toppings or put 90% of them in the dead center of the pizza, they cannot seem to ever cook it well done no matter if it’s requested. The one in hutto/pflugerville that I used to go to was farrr superior and I miss it! It was the location that got me loving Marcos pizza! This location is no better than a Pizza Hut, sadly. Such a disappointment because it’s the only Marcos location in the area!
