Amazing staff and great facility
I have an autistic daughter who is showing signs of a UTI. When I got here, they wanted to immediately put a catheter in her, um… NO! We’ll try the cup first! The nurse was awful and was like, “How am I going to put a catheter in her all by myself”?! M’am, isn’t that YOUR JOB?! Plus we didn’t ask you to do that! They told me to go home, get a pee sample and come back with it tomorrow. I got the pee sample and they REFUSED to take it. Said they couldn’t do it and that it’s been sitting out too long (lie, pee can sit out for 2 hours and it had been about 10-15 mins since I got it). Thank god I found another clinic to take the sample and they even told me that it could sit out for 2 hours. Do not waste your time with these people. I ended up going home in tears with all the stress from these people.
I'm shocked by the number of 5 star reviews, but most are very old. This place has incorrectly billed me twice now. I booked an urgent care visit for flu symptoms and have received a bill using hospital outpatient codes for a sum of almost $2,000 after insurance. All I received was less-than-stellar service and a rapid test for corona virus & flu. I've also been billed for services at a location I've never been to at a time I did not go to this center. The doctor team does not seem stable or on the same page.
Change your hours online. It says 6pm. I walk in 6minute after 4:30p and you turned me away.
Friendly staff, Quick and helpful. The place was clean & I was in and out! They just started taking traditional Medicaid , definitely recommend!
Worst experience. The nurse attempted to draw my blood three times but couldn’t do it correctly. I ended up fainting during the process, and the staff showed little concern. I was given some water, but had to wait another 30 minutes before a different nurse finally came to draw my blood. I had my baby with me the entire time — it was a very stressful and exhausting experience. Truly disappointing.
Update: they have been trying to charge me extra now because they are claiming they are an emergency room and not an urgent care. We called them and thought we had it sorted out but I'm still getting bills saying I have to pay even though I paid my copay at the time of visit. This place is awful! I got there just as they opened. They left me in the waiting room forever barely able to keep myself off the floor. They told me to go home and take Tylenol for my 103.8° fever. I went to the hospital and they instantly treated me like an emergency. I had terrible bacterial pneumonia. I'm lucky I didn't die.
Should call yourself a “family” center if you can’t see a 7 month old.
Everyone was so pleasant, very friendly, and professional. They made me feel very comfortable.
As of 6/12/2024, this was not 24 hours - arrived at 10pm on a Wednesday and it was closed