Chris Payne
Nov 7, 2025
Very efficient and genuine. Staff was excited and quick to help me in a very tight time crunch. Melany was extremely professional!
Reviews
95 from neighborsSourced from Google.
Sunmi Kim
Very efficient and genuine. Staff was excited and quick to help me in a very tight time crunch. Melany was extremely professional!
I’m a returning customer to AAA Insurance and recently purchased auto insurance with agent Erick Alcala. Since I was busy at work, I sent multiple emails with questions and requests for quotes. Erick replied promptly each time with patience and clear explanations, making the process very smooth. I really appreciate his professionalism, accountability, and attention to detail. I would highly recommend Erick to friends and family for excellent service and reliable insurance guidance.
I called to update my address agent said she can do lower premium and new insurance policy And gave me fake number to agreed on turns Out when when monthly payments come out it was double the amount I have to pay I was surprised why would she scam me and gave me false information regarding monthly payments I asked her to cancel my all of the policies everything I submitted with her but she didn’t cancel everything! I got to know rode side still charging me I requested refund for 5 months they denied my request
Kudos to Melanie Perez for her excellent customer service, outstanding professionalism, and helpful attitude. She went above and beyond to assist me, and I truly appreciate her support.
Great planning vacation
That day, the service was okay but the wait was short.
Isael was EXTREMELY helpful in helping me get my car towed after someone broke into. He had to put in a lot of extra work to help me because the of the damage from the break-in, but he did it without complaint! Highly recommend this AAA location. :)
Me & my partner came in to get our international divers permits today & wow. Sergio’s customer service was so excellent. We get our permits at different AAA’s all across Texas & this was the best experience we’ve had so far. Thank you so much Sergio!
Very bad place and wasting members time . Tried to call but did not answer the phone .after coming to the office did not care🤮🤮🤮🤮
Claims is the worst ever. The adjuster never returns my call or answers my email, her supervisor is out of the office with no one to follow up up and the phone menu system will not let you speak to a real person. They just don't care!!!
