About the role

What you'll do

• Store Lead Operations:
• May serve as backup to department manager
• Provides work direction and training to other Partners
• Directly supervises employees in the department
• Approves financial transactions (e.g., overrides, opening / closing suspended orders)
• Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals
• Tracks / anticipates high-sales times to ensure proper staffing, including lunch / break times
• Maintains Service-related inventory (e.g., wrap, bags, cart maintenance, etc.) as needed
• Performs WGO walk to set up department in absence of Department Manager or Service Admin; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
• Troubleshoots equipment / technology (e.g., POS, coupons, self-checkout, eComm); escalates to Help Desk as needed
• Monitors front-end selling metrics and daily goals (e.g., impulse items, WOW); encourages effective merchandising
• Performs duties of Service Partners frequently Training / Coaching:
• Coaches Partners in the moment and long-term; monitors performance related to goals, standards, and expectations (e.g., hospitality, IPMs, BOB)
• Facilitates / reinforces training from Partner Learning
• Trains on suggestive selling techniques to meet customer needs and build sales
• Reinforces positive behavior
• Addresses Partner concerns (on the spot); elevates as needed Customer Service / Cash-Handling:
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Accurately identifies and responds to customer needs
• Models / coaches on superior customer service; addresses customer concerns; serves as point of escalation to resolve issues
• Processes customer transactions of goods and services Compliance:
• Complies with departmental and Store SOPs; ensures other Partners comply as well
• Monitors / enforces H-E-B standards and polices; escalates issues if needed
• Maintains standards in shrink, safety, inventory control, and sanitation The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position.
• This is not an exhaustive list of all duties, responsibilities, and skills required.
• Duties and responsibilities may be modified at any time based on business needs.
• Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

What you'll bring

• & Key
• Age Requirement:
• 18+ Work Experience:
• 1+ years of retail / customer service experience
• Cashier experience Knowledge/Skills/Abilities:
• Advanced customer service skills
• Strong planning, organization, and time-management skills
• Strong verbal / written communication and interpersonal skills
• Conflict resolution and influencing skills
• Decision-making skills
• Ability to coach
• Ability to build relationships
• Ability to communicate with / speak effectively to customers and Partners at all levels
• Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence Education:
• High school diploma or equivalent (associate's degree a plus) Licenses/Certifications:
• Completion of required company training Physical Demands & Working Conditions:
• Function in a fast-paced, retail, office environment while performing detailed and precise tasks
• Work with customers, staying attentive to their needs, yet maintaining composure in high-stress situations
• Work extended hours; sit or stand for extended periods
• Regularly lift / carry 40
• 60 lbs
• Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout a shift The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 4/1/2019

What to confirm before applying

• Benefits, perks, and paid time off.