Quality & Customer Experience Intern
About the role
In this role, the intern will partner with Quality, Customer Support, Product Engineering, Lifecycle Services, and Business leaders to design customer surveys, analyze feedback, identify improvement opportunities, and develop executive dashboards that support data-driven decision-making. This position provides a unique opportunity to gain experience in customer experience management, quality systems, data analytics, and business process improvement while working on high-impact initiatives that directly influence customer satisfaction and business performance. In This Role, Your Responsibilities Will Be: Design and implement an Internal and External Customer Satisfaction Survey Framework.
Develop and maintain a repeatable Voice of the Customer (VoC) process. Research customer experience measurement best practices and develop effective survey questions and methodologies. Design surveys for internal and external customers and assist with deployment and response collection.
Analyze customer feedback and survey responses to identify trends, risks, recurring concerns, and improvement opportunities. Calculate, track, and report customer satisfaction metrics and key performance indicators. Conduct root-cause analysis and develop recommendations based on customer feedback and survey findings.
Create dashboards, visual reports, and executive scorecards to communicate customer sentiment and business insights. Present findings and recommendations to quality and business leadership in a clear and actionable format. Support continuous improvement initiatives, including corrective and preventive actions driven by customer feedback.
Document processes, findings, and recommendations to support long-term program sustainability. You readily take action on opportunities and challenges with a sense of urgency and enthusiasm. You create new and better ways for the organization to be successful by generating innovative ideas and applying creative thinking to solve problems.
You adapt your approach and demeanor in real time to match shifting demands, priorities, and circumstances. You work cooperatively with others across the organization to achieve shared objectives and d
What you'll do
- Will Be: Design and implement an Internal and External Customer Satisfaction Survey Framework
- Develop and maintain a repeatable Voice of the Customer (VoC) process
- Research customer experience measurement best practices and develop effective survey questions and methodologies
- Design surveys for internal and external customers and assist with deployment and response collection
- Analyze customer feedback and survey responses to identify trends, risks, recurring concerns, and improvement opportunities
- Calculate, track, and report customer satisfaction metrics and key performance indicators
What you'll bring
- That Set You Apart: Experience with Power BI or other data visualization and reporting tools
- Familiarity with survey platforms such as Microsoft Forms, Qualtrics, or SurveyMonkey
- Experience creating dashboards, scorecards, or visual reports
- Knowledge of basic statistical analysis techniques
- Experience working with large datasets
- Familiarity with customer satisfaction methodologies and Voice of the Customer (VoC) concepts
Benefits
- equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries
- Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson
- Join our team – let’s go! No calls or agencies please
- Requisition ID : 26010989 Emerson is an Equal Opportunity/Affirmative Action employer
- All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status
- We are committed to providing a workplace free of any discrimination or harassment.
Posted Today