Field Application Engineer
About the role
Field Application Engineer (FAE) Location: Onsite - Georgetown, TX Company PEGATRON Technologies LLC (US), the U.S. subsidiary of Taiwan-based Fortune Global 500 leader PEGATRON Corp, specializes in electronics manufacturing and AI computing services for global markets. The companys first U.S. manufacturing facility in Georgetown, Texas focuses on producing advanced AI hardware and electronic components. The Georgetown campus is a high-tech, eco-friendly operation featuring rooftop solar, LED lighting, and rainwater recycling.
PEGATRON also delivers comprehensive computer services, including system and hardware design, software development and maintenance, and IT and programming consultation. The organization supports customers with customized computer systems analysis, network analysis, and mobile communication solutions.
The Field Application Engineer (FAE) acts as the primary technical contact between PEGATRON and its customers. This role involves providing technical support, conducting product demonstrations, troubleshooting complex system issues at customer sites, and assisting in the design-in process. The FAE works closely with the sales team to secure new business and ensure high customer satisfaction. Key
What you'll do
- Provide on-site and remote technical support for installations, calibration, and troubleshooting of products (e.g., semiconductor tools, automated test equipment, power supplies).
- Serve as the technical expert during pre-sales and post-sales activities, including product demonstrations, training, and evaluations.
- Assist customers with PLC programming, software configuration (e.g., LabVIEW), and network optimization.
- Feedback customer requirements and technical challenges to product marketing and BU engineering to influence future product developments.
- Travel extensively (40%-60% or higher depending on the specific role) within the assigned Texas territory and occasionally internationally.
- Document customer visits, technical issues, and solutions in the CRM system.
What you'll bring
- Bachelors degree in electrical engineering, Mechanical Engineering, Computer Science, or related technical field.
- 2-5 years of experience in field
What to confirm before applying
- Benefits, perks, and paid time off.
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