Huge shoutout to Hayley,Sapphire and their manager, Brooke! I am beyond grateful for the phenomenal customer service they provided. I came in with an issue regarding one of my expensive Swarovski pieces, and they didn't just help me twice —they completely exceeded my expectations! Their kindness and charisma were such a breath of fresh air; it’s so rare to find that level of genuine care these days. I’ve visited multiple times, and Sapphire makes you feel like a princess 👸🏻 shopping because she genuinely gets so excited with the pieces you buy. She literally shops with you. She is wonderful! The team’s product knowledge and suggestions are so impressive that I felt like a kid in a candy store—I couldn’t help but leave with 4 other pieces! If you want a sparkling experience in a clean, delightful environment, I cannot recommend this place enough!
Highlights from 164 Google reviews
They carry beautiful pieces for reasonable prices. Staff is very helpful if there is an issue, and they try very hard to remedy those asap.
Went in on Saturday with my son looking for a Mother's Day gift for my wife. Saira was very helpful and attentive. She was able to help us make the perfect decision on a gift. I was also impressed that she was the only employee in the store at the moment and was able to attend to 10 customers calmly and very professional. I had a great experience and will definitely be returning for future gifts.
Girls here are SO sweet. They answered all my questions and giftwrapped all my purchases. I'd definitely go back next time I need to buy presents!
I just had a great experience shopping with Hayley and Brooke! They made me feel so welcome and even added a pair of earrings to match the necklace I was getting my mom! Amazing service with a smile and a sparkle!! Thank you:)
i purchased a tennis bracelet from a different location but came to this location to send my bracelet off for a repair and 2 months later i found out that my bracelet was lost and that the employee had all of my contact information incorrect so there was no communication, when i got ahold of this store they told me my bracelet couldn’t be fixed after 4 months of no contact from anyone. they’re now sending me back my bracelet and told me i had to wait another 4 months to get it back. i spent way too much money on this bracelet for this inconvenience. i should have been informed but they failed to give me any information on anything. it’s been a while since i posted this review, the Swarovski employee stole my tennis bracelet that i brought in for a repair. i will be involving the law to get this issue resolved. NEVER SHOP AT THIS LOCATION!!!



