I have shopped online here for many years. I ordered an order over a hundred dollars. I received an email saying that my package was delivered by FedEx on 2/24/26. When I got home package was not there. Got busy with life remembered on Monday. I emailed the shop to let them know that I had not received the package . They replied that it was delivered on a porch. I told them we have a gated entrance and FedEx would have had to deliver at the gate so clearly got delivered to the wrong location. I told them that FedEx is notorious in my area for delivering to the wrong addresses. I checked with my country neighbors and everyone has said they have not seen the package. The shop told me to file a claim with Fedex. FedEx told me to contact the shipper. I sent the shop another email with screen shot of what FedEx said. Now I have been ghosted by the shop. I don’t understand why the shop cannot refund my money and file a claim with FedEx themselves. I will never shop here again. I also know a lot of people in the area that shop here and I will make sure they know how bad the customer service is.
