HOTWORX Round Rock-University location (635 University Blvd.) is a great gym, very clean and well maintained. However, what I would like to mention the most is about the manager: Melissa. She is so nice and makes me happy every time I see her. Thank you, Melissa, for making it a very special place!
I’m rating this location a 1-star review based on customer service and cancellation policy — not the workout concept itself. I was a member of HOTWORX Round Rock on University for over 2 years. I appreciated the ability to use other locations while traveling and the option to pause my membership for a reduced fee when I was away for extended periods. However, my experience took a negative turn after I was in a car accident where my vehicle was totaled. I currently have no transportation and cannot physically access the studio. I explained my situation and asked if the 2-month cancellation notice could be waived since I fully intend to return once I’m able to replace my car. The owner declined with no exception. Why this policy feels predatory vs. customer-centric: • Requires members to keep paying for 2 months even when they cannot use the service • No hardship consideration for emergencies like accidents or medical issues • Long-term loyal members receive no policy flexibility • Focuses on contract enforcement over customer care and retention This experience left me feeling undervalued as a long-time member. The workout concept is great — but policies and ownership response matter just as much.
$99 cancellation fee as a nice thank you for subscribing to your service for over 2 years. Willing to take down review if you will waive the fee. I have no respect for businesses that have to resort to extortion to make money. If you offered a good service maybe you wouldn't have to steal more money off of people who already paid you nearly a thousand dollars. Expensive for what it is. And fyi implying that im lying because you "dont have a cancellation request under my name" is low too. I wouldn't be caught dead subscribing to your service but someone i care about did.
I joined HOTWORX Round Rock last week and the ownership and staff have been welcoming from the moment I walked in. The GM took time to share her and her family’s success with the program and that was helpful and motivating. The workouts are challenging, but the heated training environment adds clear benefits, and the variety keeps things engaging. This studio runs well and supports members who want real results. Recommend.
DO NOT DO IT 1. You’re locked into a 6-month agreement — and if something MEDICAL happens that prevents you from working out in a sauna, you’re still required to pay $107 just to cancel. That’s insane. I literally can’t work out in a sauna anymore and just want my money back. It’s completely unfair. 2. You’re required to buy their “Hotworx” equipment, which costs another $120. Ridiculous — it feels like a total SCAM. 3. There are no live instructors — just the same videos over and over. It gets repetitive and boring fast, especially for $63 a month. Honestly, I wouldn’t waste your money here. Go to a real gym. This company feels money hungry and not supportive of their members at all. EDIT IN REPLY - I DID call and notify 🤣 and asked about the fee and yall said i can keep paying for a membership im not using ($9 a month for a year) or pay $99 cancellation. Stick by my review and happy to take down if yall are willing to refund me the $99 DUE TO A MEDICAL CONDITION where i cant work out. TO ADD i called and you said i HAD to come in person in cancel. I come in AND you tell me “oh we dont cancel in person, not sure who you talked to”. again scammy and super frustrating.
This place has done wonders for my back. My wife loves this place.... sometimes I think she loves it more than me! Haha! She insisted I try it for my back and she was so right!! It has been very beneficial and supplements my daily physical therapy!
I’ll give 2 star coz of the friendly staffs but company policy is horrible. The main company takes zero accountability, they don’t care. I have reached out multiple times including marketing team and the CEO’s email as there seems no customer service provided by the HQ, we could reach at. My Home Studio said there was nothing they could do to help. The situation I faced was a gap in policy. I did all I could trying to reach out for help but no response, this is my last resort !!!
I cannot express how AMAZING this place is! Been a member for just a couple months & it’s great! The staff is fantastic — Ale is so sweet, helpful, and MOTIVATING! Ms. Carmen is SO understanding; you can see and feel the genuine care she has for her clients! This is a great place to workout alone OR with a buddy. THIS is the place to be if you want to be to transform yourself. 100/10 recommend!
Horrible customer service, I was told I don’t mean to kick you out but this shows blocked on my system, it’s not what you say but how you say it. No pleasantries , no resolution and a simple let me check your appointment for you to ensure you are at the right location would have been more appropriate.
Today I had the pleasure of experiencing a service that truly exceeded my expectations, all thanks to the new management and new ownership at the University location. I pointed out a small hazard with one of the saunas and before I finished my session, the small issue was already being repaired. It wasn't a major problem, and I truly did not think they would get to it that quickly. I was very impressed with such quick response. It is clear that a fresh approach has been implemented by this new team. The attention to detail is remarkable – no aspect of the customer experience was overlooked. It is evident that the new management truly cares about the quality they provide. It's refreshing to see a team that focuses on the finer details without sacrificing the bigger picture. The improvements are noticeable, and I look forward to seeing how this new ownership continues to enhance the experience. Highly impressed and excited for the new year!
