I joined HOTWORX Round Rock last week and the ownership and staff have been welcoming from the moment I walked in. The GM took time to share her and her family’s success with the program and that was helpful and motivating. The workouts are challenging, but the heated training environment adds clear benefits, and the variety keeps things engaging. This studio runs well and supports members who want real results. Recommend.
Today I had the pleasure of experiencing a service that truly exceeded my expectations, all thanks to the new management and new ownership at the University location. I pointed out a small hazard with one of the saunas and before I finished my session, the small issue was already being repaired. It wasn't a major problem, and I truly did not think they would get to it that quickly. I was very impressed with such quick response. It is clear that a fresh approach has been implemented by this new team. The attention to detail is remarkable – no aspect of the customer experience was overlooked. It is evident that the new management truly cares about the quality they provide. It's refreshing to see a team that focuses on the finer details without sacrificing the bigger picture. The improvements are noticeable, and I look forward to seeing how this new ownership continues to enhance the experience. Highly impressed and excited for the new year!
I cannot express how AMAZING this place is! Been a member for just a couple months & it’s great! The staff is fantastic — Ale is so sweet, helpful, and MOTIVATING! Ms. Carmen is SO understanding; you can see and feel the genuine care she has for her clients! This is a great place to workout alone OR with a buddy. THIS is the place to be if you want to be to transform yourself. 100/10 recommend!
HOTWORX Round Rock-University location (635 University Blvd.) is a great gym, very clean and well maintained. However, what I would like to mention the most is about the manager: Melissa. She is so nice and makes me happy every time I see her. Thank you, Melissa, for making it a very special place!
This place has done wonders for my back. My wife loves this place.... sometimes I think she loves it more than me! Haha! She insisted I try it for my back and she was so right!! It has been very beneficial and supplements my daily physical therapy!
I’ll give 2 star coz of the friendly staffs but company policy is horrible. The main company takes zero accountability, they don’t care. I have reached out multiple times including marketing team and the CEO’s email as there seems no customer service provided by the HQ, we could reach at. My Home Studio said there was nothing they could do to help. The situation I faced was a gap in policy. I did all I could trying to reach out for help but no response, this is my last resort !!!
