The manager has a disgusting attitude when I called today. I was scared to ask anymore questions. Maybe hire some friendly outgoing people and more people would get memberships. This place needs some customer service training.
I enjoyed my experience and I plan on going back.
I was cancelled for 8 months no issues, but then the card that was on file for auto pay for the existing membership was charged $4 for an energy drink, beware of the employees working here they will skim your credit card info, I had to dispute cancel the card and charge and get a new one from bank. You have been warned! Someone is a credit card thief working here. Manager Carey Ravioli did refund my $4 from the unauthorized charge for the energy drink, but did not get to the root cause how the charged happened when I was canceled for 8 months or finding out the employee who used my card to buy the drink! Scary to due business here, avoid at all costs as of 3/4/26 when this happened in April 2024!!! Credit card thieves work here!!!
Clean environment and amazing staff. One of the nicest locations in the area.
It’s a great gym
If I could give 0 stars I would . This gym pulled from my bank but still showed as unpaid for the month . I emailed in a copy of the completed transaction details to the manager Carey and she provided terrible customer service . The AM also barely knew what she was talking about . There was no sense of trying to work with me even though I sent the proof I needed with the payment . Super disappointed and won’t be returning . The gym also stays dirty and the sauna stinks as if it doesn’t ever get cleaned . The wood smells moldy .
Fantastic selection of equipment, always clean and the staff is helpful and friendly!
I want to warn anyone considering joining about the cancellation process here. They make you come in person to cancel, which is fine, but the way it’s handled is extremely unprofessional and feels misleading. In my case, I was told everything was taken care of, only to discover months later that I was still being charged. When I reached out, I was given the runaround—emails unanswered, calls to corporate that put you on hold for hours, and no real accountability. It should not be this difficult to end a membership. A simple, transparent cancellation process would solve so much frustration, but instead it feels like they make it intentionally confusing to keep billing you. Be very cautious, and if you do cancel, make sure you get written proof and keep a copy for your own records.
Taxes memberships, uneducated employees, will charge you a cancellation fee. I made it clear to the person at the front desk I wanted a one month membership he said to sign up for a regular membership then cancel after one month with no additional fee so that’s what I did. they ended up charging me for 2 months, charged me 13 days after I signed up instead of a month after I signed up like I was told, I was told when signing up I could cancel over the phone then when I called to cancel I was told I had to go in to the gym, then when I went in to cancel they were super unprofessional about the whole matter.
Amazing stuff
